Responsible Play Policy
DATE LAST MODIFIED: 8 December 2025
This Responsible Play Policy is provided by Truessence Inc. (collectively referred to herein as "the team," "we," "our," or "us"). We are committed to promoting a safe and enjoyable gaming environment for all our players. Responsible play ensures that gaming remains a positive form of entertainment without negatively impacting other areas of life.
Safe and responsible gameplay means that all players should:
Have a fun, exciting, and entertaining experience.
Maintain control over their playtime and any purchases of in-game Gold Coins.
Play in moderation, not as a means to escape reality.
Balance gaming fairly with other real-life activities, responsibilities, and commitments.
Not avoid work, family, or other important obligations to play games.
Avoid playing while under the influence of alcohol or illicit substances.
Avoid playing if they feel uncomfortable or not in control of their activities.
To help manage your gaming habits, you can set personal limits on the amount you spend on Gold Coins per day.
How to Recognize a Gaming Disorder
Be mindful of behavioral patterns that may indicate a problem, including:
Impaired control over gaming (e.g., frequency, intensity, duration).
Increasing priority given to gaming over other interests and daily responsibilities.
Continuation or escalation of gaming despite the occurrence of negative consequences.
It is important to note that for a gaming disorder to be diagnosed clinically, the behavior pattern must be severe enough to result in significant impairment in personal, family, social, educational, occupational, or other important areas of functioning, and typically should have been evident for at least 12 months.
What to Do If You or Someone You Know May Have a Problem
If you are concerned about your gaming habits or those of someone else:
Seek Professional Help: Consult a qualified medical or mental health professional for advice and support.
Educate Yourself: Learn more about responsible gaming and behavioral disorders. We have compiled the following external resources for information:
https://www.smartmobilegamers.org/resources/
https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
https://www.smartmobilegamers.org/
Find Support: Additional advice and community support can be found through organizations such as Gaming Addicts Anonymous: https://www.gamingaddictsanonymous.org/
What is Self-Exclusion?
Self-Exclusion is a tool that allows you to voluntarily request a restriction on your access to our services.
It is a formal request initiated by you to limit your access to our games and platforms.
Upon verification, we will make all reasonable efforts to restrict your access to your User Account and block it to prevent further play.
It is important to understand that while we implement robust measures, no Self-Exclusion system can be guaranteed as completely fail-safe. We rely on your commitment to this process.
Your Commitment: Players who request Self-Exclusion must not attempt to circumvent the restriction by registering a new account, using different email addresses, or disguising their identity in any way.
Additional Steps: We recommend that you also unfollow or disengage from our official social media channels and refrain from entering any related competitions during the exclusion period. You will not be eligible for any promotional prizes.
During Self-Exclusion: Daily logins, login rewards, and related activities will be disabled.
How Long Does the Self-Exclusion Process Take?
We will process your Self-Exclusion request within a reasonable timeframe after verifying your identity and request. You will receive a confirmation email once the process is complete.
We strongly recommend that you log out of your account and cease accessing our services and social media immediately after making your request.
Please note: If you continue to use your account between submitting your request and its completion, you are solely responsible for any activity, including purchases of Gold Coins.
Important Information About Gold Coins
Gold Coins have no monetary value. They cannot be exchanged with Truessence Inc. or any other party for real money, monetary instruments, goods, or other items of value. You may not sell, trade, redeem, or transfer Gold Coins to any other person or entity. All purchases of Gold Coins are final and are intended solely to enhance your in-game experience, for leveling up, and for your personal enjoyment within our games.
If you have questions, need assistance with self-exclusion, or want to learn more about responsible gaming resources, please contact us:Email: [support@polycasino.com]
Response Time: Within 24–48 business hours